Don’t panic. Try to stay calm and evaluate your surroundings. If your air bags have deployed, the air inside your car will be cloudy with powder from the air bags. Many people think the airbag powder is smoke and then rush to get out of the car fearing their car is on fire. You should only get out of your car when it is safe to do so. As soon as you can, put on your four-way flashers to warn other drivers.
If your car has come to rest in a high traffic area and you are physically able, consider getting out of your car and getting safely to the berm or median while you wait for the police to get there.
Call the Police
Call 911 to alert the police. You should call even if you think someone else may have already called. Stay on the phone with the 911 operator until the police are sure they know your location. You should call even if the other driver suggests just exchanging insurance information instead of calling the police. Sometimes it takes the police a long time to get there and you might be tempted to leave—don’t, because having a police report is going to be important to prove what happened and make sure that you are treated fairly when you submit an insurance claim for your car and your injuries.
Tell the Other Driver not to Leave
Even though you may not think you are hurt, you should tell the other driver that you have called the police and that they should stay until the police arrive. If the other driver starts to take off, try to take a quick photo on your phone of the license plate. Ohio law requires the driver of a vehicle involved in an accident to stop and remain at the scene to provide his or her information to the police and the other driver. See Ohio Revised Code Section 4549.02.
When the police get there, make sure the officer takes down your account of what happened and give the officer the names of any witnesses who you have talked to.
Ask anyone who stops to check on you to give you their names and phone numbers so that you can contact them if the other driver makes up a story about what happened. Many times, the driver at fault will apologize at the scene only to later tell his or her insurance company and the police a made-up version of what happened. Use your phone to take a bunch of pictures—of your car, the other driver’s car, and the scene of the crash. Your pictures may end up being important evidence. Remember no one at the scene is looking out for your interests except for you.
Get Medical Help
Even if you only feel shook up, you should get medical treatment at the emergency room or urgent care as soon as possible. After an accident, you are going to have a lot of adrenaline pumping, which may mask injuries. Lots of times you think you are okay, only to have serious pain later. You may have broken bones, an injury to a disc in your back or neck, a torn rotator cuff or tear of the labrum of the hip. Many of these serious injuries start off with relatively little pain. People with serious injuries often start out thinking it’s just a bruise or a minor strain.
After the emergency room or urgent care, if your pain gets worse, you must see your family doctor or go back to the emergency room because a more serious injury may have been missed at your first visit.
Contact the Other Driver’s Insurance Company
You can get the other driver’s insurance information from that police officer at the scene or from the accident report once it is completed. You should then call the other driver’s insurance company to set up your claim. When setting up the claim, only give basic information—your name, where it happened, where your car is now located—so that their adjuster can evaluate the damage.
The insurance company may try to record you while they ask you questions about what happened or what your injuries are. Do not give a recorded statement to the insurance company. The insurance company is going try to get you to say something so it can put all or part of the blame for the accident on you. You shouldn’t let the insurance company record anything until you have spoken to a lawyer. The insurance company will pester you with calls and emails and even threaten not to pay your claim. Don’t cave in to these hardball tactics. The insurance company is just trying to increase its profits by trying to invent a reason not to pay your claim.
Get Legal Advice
The insurance company has lots of money and resources. When it is you against the insurance company it is not a fair fight. Contact a lawyer even if you are not sure it is necessary. An attorney specializing in accident cases will be able to stand up to the insurance company and look out for your best interests. A lawyer can make sure that you get paid for everything you are entitled to—things the insurance company won’t tell you about.